Overall the insurance e-mail is very confusing and unclear. The writer tried explaining the new way they will use e-mails, but does it in a terrible way that I found myself lost many times through out the e-mail. They used long words, technical words and initials which threw me off. The writer of this e-mail should have used short words, and familiar words so multiple readers could understand it more. They should have also explained the new system for e-mail in a short and quick way instead of dragging the process out.